Delivery & Returns
Last updated: July 2026
We prepare and pack every Nibblo order by hand from our kitchen in Peacehaven, East Sussex. This policy explains how UK delivery, local pickup and returns work when you shop at nibblo.store.
UK delivery
We currently deliver to addresses in the United Kingdom only (England, Scotland, Wales and Northern Ireland). We do not ship outside the UK.
Orders are packed in protective packaging and sent via our courier partners. Typical dispatch is within 1–3 working days of your order being placed (Monday–Friday, excluding bank holidays). Delivery times after dispatch depend on your location and the service selected at checkout.
Shipping rates
- Standard UK delivery — £4.99
- Express UK delivery — £6.99
- Free standard delivery on orders over £35
Shipping charges shown at checkout are the rates that apply to your order at the time of purchase.
Local pickup (free)
You can collect your order for £0 from our Peacehaven kitchen. At checkout, choose Pick up instead of Ship, then select Nibblo — Peacehaven pickup.
We will email you when your order is ready to collect. Please bring your order confirmation. Pickup is usually available within 24 hours of ordering — we will confirm by email if it will take longer.
Subscriptions
If you subscribe, your pouches are dispatched on your chosen schedule. You can pause, skip or cancel from your customer account, or contact us at hello@nibblo.store.
Delivery problems
Once your parcel has left us, delivery times are handled by the courier. We cannot guarantee exact delivery dates after dispatch, but we will help where we can if your order is delayed or lost in transit.
If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photographs of the packaging and products. We will arrange a replacement or refund where appropriate.
Returns & refunds
Because our products are food items, we cannot accept returns of opened pouches unless they are faulty or not as described.
If you are unhappy with your order, contact us within 14 days of receiving it at hello@nibblo.store. Tell us your order number and what went wrong. We will review each case individually.
If goods are faulty, damaged in transit or incorrect, we will offer a replacement or a full refund for the affected items. Refunds are processed to your original payment method once approved.
Contact us
Questions about delivery or returns? Email hello@nibblo.store — we are a small family team and aim to reply within 1–2 working days.