Privacy Policy & Cookies

Last updated: July 2026

This Privacy Policy explains how Nibblo (“we”, “us”, “our”) collects, uses and protects your personal information when you visit nibblo.store or buy from us.

Who we are

Nibblo is a family-run dried fruit business based in Peacehaven, East Sussex, United Kingdom. For privacy enquiries, contact hello@nibblo.store.

Information we collect

When you visit our site

We automatically collect certain technical information about your device and browsing, such as browser type, IP address, time zone, pages viewed, referring website and how you interact with our store. We collect this through:

  • Cookies — small files stored on your device. See the Cookies section below.
  • Log files — records of actions on the site, including IP address, browser type and timestamps.
  • Tags and pixels — used to understand site usage and measure marketing (where enabled).

When you place an order

When you buy from us or create an account, we collect information needed to fulfil your order, such as your name, billing and delivery address, email address, phone number (if provided) and payment details. Payment information is processed securely by our payment providers — we do not store full card numbers on our servers.

How we use your information

We use your information to:

  • Process and deliver orders (including pickup arrangements)
  • Send order confirmations, delivery updates and customer service replies
  • Manage subscriptions, if you have one
  • Prevent fraud and keep our store secure
  • Improve our website and understand how customers use it
  • Send marketing emails only if you have opted in — you can unsubscribe at any time

Legal bases (UK GDPR)

We process personal data where necessary to perform a contract with you (fulfilling orders), where we have a legitimate business interest (such as improving our store and preventing fraud), where you have given consent (such as marketing emails), or where we have a legal obligation.

Sharing your information

We share data only with trusted service providers who help us run our business, such as:

  • Shopify — our online store platform. See Shopify’s privacy policy.
  • Payment processors — to take secure payments
  • Delivery couriers — to deliver your order
  • Email providers — to send transactional emails

We may also disclose information if required by law or to protect our rights, customers or others.

We do not sell your personal information to third parties.

Marketing & social media

If you follow us on social media (such as Facebook), those platforms have their own privacy policies. Any information you share with us via social messages or email is handled under this policy.

Cookies

Cookies help our store remember your basket, keep you signed in and understand site performance. Some cookies are essential for the site to work; others help us analyse traffic or measure advertising.

You can control cookies through your browser settings. Disabling cookies may affect checkout and account features. Learn more at allaboutcookies.org.

Common cookies on Shopify stores include session cookies, cart cookies and analytics cookies. Shopify’s cookie policy: shopify.com/legal/cookies.

How long we keep data

We keep order and account information for as long as needed to fulfil orders, meet legal and tax requirements, and resolve disputes. You can ask us to delete your data where we are not required to keep it — see Your rights below.

Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Ask us to correct inaccurate data
  • Ask us to delete your data in certain circumstances
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, email hello@nibblo.store. We may need to verify your identity before responding.

Children

Our store is not intended for children under 16. We do not knowingly collect personal data from children.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top will change when we do.

Contact us

Privacy questions or requests: hello@nibblo.store
Nibblo, Peacehaven, East Sussex, United Kingdom